Frequently Asked Questions
About Our Products
All of the Hilary’s frozen products are made in a dedicated Top 12 allergen free facility. We do not co-pack or run any other products on their lines. Peanuts, tree nuts, dairy, soy, gluten, egg, fish, shellfish, corn, sesame, coconut and mustard are not present in the production facility.
The ingredients we source are free of common allergens before they enter our production facility. We rely on personal relationships, outside certifications, and our own investigation to ensure all ingredients follow our protocols.
Yes. All of the Hilary’s products are entirely plant-based making our products a wonderful option for a variety of eaters.
Top 12 allergen free means that we will never use peanuts, tree nuts, dairy, gluten, soy, egg, fish, shellfish, corn, coconut, sesame, or mustard in our production facility or products. We have previously used mustard in our products/facilities, and are actively working to remove it. All equipment is cleaned and sanitized after each production run.
Our original products did in fact include coconut oil as an ingredient found for all products. We recently changed to ensure our ‘nut-free’ claim was better aligned with the FDA’s guidelines. Since they classify coconuts as a nut, we needed to source a new oil. You can read more about that decision here.
In addition to various in-store promotional savings and retailer coupons, we do offer extra ways to save to our email newsletter subscribers! Be sure to sign up for our monthly email updates to learn about Hilary’s news, find recipe inspiration, and enjoy our coupon offers at the bottom of this page.
We love to connect with online bloggers and social media influencers who share in our passion for nourishing foods! If you are interested in featuring Hilary’s on your blog or social channel, please connect with us here.
Where To Buy
Hilary’s products are sold at natural and conventional grocers across the USA and Canada. Our products are on shelves at Whole Foods, Safeway, Sprouts, Wegmans, New Seasons Market, Kroger, Natural Grocers, Vons + more. Please visit our Store Locator to search retailers near your zip code.
To request Hilary’s products at a store near you, please download and print this Product Request Form and pass it along the store manager. We find that when retail managers hear directly from their customers about products they’d like to buy, that they oftentimes feel more inclined to order the product in!
Orders + Shipping
Frozen shipping is costly and logistically challenging. We want to ensure that the products we ship are affordable for our customers and arrive frozen and delicious. For that reason, we're currently only shipping within a two-day ground radius of our facility.
Most frozen products in the USA are shipped in Styrofoam coolers. As a certified B Corporation, we are committed to making decisions that positively benefit the world and environment. We ship our product in biodegradable green cell foam coolers with dry ice, which lessens the environmental impact of waste. Learn more about the eco-friendly cooler we source here.
We're sorry to hear the product did not arrive completely frozen. That being said, have no fear! Most of the time, our products can be refrozen without issue. We ensure the product arrives cold by using dry ice in all shipments, so rest assured your product is still safe to enjoy. If you feel the need to contact our team with further concerns about your products, reach out to us here.
Unfortunately, we are unable to offer overnight or extended region shipping. Due to our current shipping capabilities, these are options that exceed our capacity at this time.
We're offering all of our flavors to customers in our delivery zone. However, right now we do not have the capacity to manage mixed case shipments. We'd say, "fear not" - get the single flavor case and we know you will devour it way sooner than you think! But, we realize, it may be too much to handle of one flavor. We hope to add in the "mix and match" capabilities in the near future. Luckily, you can find many flavors of our products at retailers across the USA and Canada.
Unfortunately, we are unable to accommodate this request now. We hope to do so in the near future. We'd say, "fear not" - get the single flavor case and we know you will devour it way sooner than you think! But, we realize, it may be too much to handle of one flavor. Because of the high cost of frozen shipping, mailing only a few boxes is not a sustainable practice for us (or for the environment). If it becomes manageable to us in the future, we hope to incorporate this option for our customers. If you'd like to give more of our flavors a taste test, look for us in the frozen aisle at your local retailers.
We do not ship on Thursday, Friday, Saturday or Sunday as UPS does not ship frozen food over the weekends to maintain the highest quality for our products upon arrival. Shipping on other days of the week increases the risk for possible spoilage. If you place an order Thurs-Sun, we will ship it out on the following Monday or Tuesday.
Get In Touch With Us
If you have a question about our products, a suggestion for us, or just want to drop us a line, fill out the form below. We’ll get back to you as soon as we can. Our Customer Service Team is available Monday - Friday 9 a.m. to 4 p.m. Central Standard Time.