Frequently Asked Questions
About Our Products
All but one of the Hilary’s frozen products are made in a dedicated Top 12 allergen free facility, with the exception of the Sunny Sau'sage Sammie. That product features a bagel that is made without the Top 12 allergens, but is produced at a secondary facility that processes dairy and egg. Every other product is made at our Top 12 free dedicated production facility. We do not co-pack or run any other products on their lines. Peanuts, tree nuts, dairy, soy, gluten, egg, fish, shellfish, corn, sesame, coconut and mustard are not present in our primary production facility.
The ingredients we source are free of common allergens before they enter our production facility. We rely on personal relationships, outside certifications, and our own investigation to ensure all ingredients follow our protocols.
Yes. All of the Hilary’s products are entirely plant-based making our products a wonderful option for a variety of eaters.
Top 12 allergen free means that we will never use peanuts, tree nuts, dairy, gluten, soy, egg, fish, shellfish, corn, coconut, sesame, or mustard in our products. We have previously used mustard in our products/facilities, and are actively working to remove it. All equipment is cleaned and sanitized after each production run.
Our original products did in fact include coconut oil as an ingredient found for all products. We recently changed to ensure our ‘nut-free’ claim was better aligned with the FDA’s guidelines. Since they classify coconuts as a nut, we needed to source a new oil. You can read more about that decision here.
In addition to various in-store promotional savings and retailer coupons, we do offer extra ways to save to our email newsletter subscribers! Be sure to sign up for our monthly email updates to learn about Hilary’s news, find recipe inspiration, and enjoy our coupon offers at the bottom of this page.
Certified B Corporations are businesses that meet the highest standards of verified social and environmental performance, public transparency, and legal accountability to balance profit and purpose. B Corps are accelerating a global culture shift to redefine success in business and build a more inclusive and sustainable economy. As a B Corp, we undergo a rigorous certification process to track and improve our social and environmental performance. We're committed to using business as a force for good, putting people and the planet before profit. As a B Corp, we are working to have our business be a part of the solution, rather than part of the problem. Learn more about it here.
We love to connect with online bloggers and social media influencers who share in our passion for nourishing foods! If you are interested in featuring Hilary’s on your blog or social channel, please connect with us here.
Stay in the know on whether we have open positions by visiting our Career page. As a growing brand, we’re always thrilled to welcome new members of our team!
Where To Buy
Hilary’s products are sold at natural and conventional grocers across the USA and Canada. Our products are on shelves at Whole Foods, Safeway, Sprouts, Wegmans, New Seasons Market, Kroger, Natural Grocers, Vons + more. Please visit our Store Locator to search retailers near your zip code.
To request Hilary’s products at a store near you, please download and print this Product Request Form and pass it along the store manager. We find that when retail managers hear directly from their customers about products they’d like to buy, that they oftentimes feel more inclined to order the product in!
Orders + Shipping
Frozen shipping is costly and logistically challenging. We want to ensure that the products we ship are affordable for our customers and arrive frozen and delicious. For that reason, we're currently only shipping within a two-day ground radius of our facility.
Hilary’s products can be shipped to any zip code that is within a 2-day ground shipping radius of our facility in Lawrence, Kansas. You can find out if your zip code is eligible here. At this time, we are unable to ship to any other locations or to Alaska, Hawaii, Puerto Rico, or outside the United States. Frozen shipping is costly and logistically challenging, and we want to ensure that the products we ship are affordable for our customers and arrive frozen and delicious.
We ship Monday through Wednesday, for delivery Wednesday through Friday. If you place an order Thurs-Sun, we will ship it out on the following Monday or Tuesday. You’ll receive an email confirmation when we receive your order, another when it ships, and one more once it’s delivered. While we work to ship orders quickly and efficiently, we are unable to prevent fulfillment delays or shipping interruptions/delays caused by UPS. If you think there might be an issue, send us an email, and our team will be happy to assist you.
Most frozen products in the USA are shipped in Styrofoam coolers. As a certified B Corporation, we are committed to making decisions that positively benefit the world and environment. We ship our product in biodegradable green cell foam coolers with dry ice, which lessens the environmental impact of waste. Learn more about the eco-friendly cooler we source here.
We utilize dry ice when preparing our frozen shipments, so please take care when opening the box. We determine the quantity necessary for your order to ensure it arrives in top-notch condition. The nature of dry ice is that it evaporates, and it is expected that your package may arrive with little-to-no ice in the box. Once you get your shipment inside and unpacked, you will want to get your Hilary’s products directly into your freezer. If you open the box and discover that there’s an issue with your products, please contact us within 24 hours of receiving it. If your concern involves damaged or otherwise unusable product, please include photos of the product and packaging so that our team can look into it.
We're sorry to hear the product did not arrive completely frozen. That being said, have no fear! Most of the time, our products can be refrozen without issue. We ensure the product arrives cold by using dry ice in all shipments, so rest assured your product is still safe to enjoy. If you feel the need to contact our team with further concerns about your products, reach out to us here.
Unfortunately, we are unable to offer overnight or extended region shipping. Due to our current shipping capabilities, these are options that exceed our capacity at this time.
We're offering all of our flavors to customers in our delivery zone. However, right now we do not have the capacity to manage mixed case shipments. We'd say, "fear not" - get the single flavor case and we know you will devour it way sooner than you think! But, we realize, it may be too much to handle of one flavor. We hope to add in the "mix and match" capabilities in the near future. Luckily, you can find many flavors of our products at retailers across the USA and Canada.
Unfortunately, we are unable to accommodate this request now. We hope to do so in the near future. We'd say, "fear not" - get the single flavor case and we know you will devour it way sooner than you think! But, we realize, it may be too much to handle of one flavor. Because of the high cost of frozen shipping, mailing only a few boxes is not a sustainable practice for us (or for the environment). If it becomes manageable to us in the future, we hope to incorporate this option for our customers. If you'd like to give more of our flavors a taste test, look for us in the frozen aisle at your local retailers.
We do not ship on Thursday, Friday, Saturday or Sunday as UPS does not ship frozen food over the weekends to maintain the highest quality for our products upon arrival. Shipping on other days of the week increases the risk for possible spoilage. If you place an order Thurs-Sun, we will ship it out on the following Monday or Tuesday.
Since our product is perishable, we are unable to give refunds, or accept returns or exchanges. If your order arrived damaged or you need to report a problem, please contact our team within 24 hours of receiving it and we will do all we can to make it right for you. If your concern involves damaged or otherwise unusable product, please include photos of the product and packaging so that our team can look into it.
Get In Touch With Us
If you have a question about our products, a suggestion for us, or just want to drop us a line, fill out the form below. We’ll get back to you as soon as we can. Our Customer Service Team is available Monday - Friday 9 a.m. to 4 p.m. Central Standard Time.